Ceredigion County Council website

Ceredigion County Council has a statutory obligation to maintain the highway network within the County that is under local authority control. As part of our duties, we respond to reports about the condition of the highway from the public and carry out inspection. investigation, and remedial works where required. In order to fulfil our obligations, we must process personal data, and the ways in which we do this are set out in the notice below.

 

The purposes for which we use your personal data:

 

Your information will be used to:

 

·       Respond to requests for highways services lodged through the Council’s online CLIC referral system.

 

·       Assist the department in its response to concerns about the roads.

 

·       Assess and inform investigations into claims against the Council in respect of adopted highways.

 

·       Respond to queries regarding contractors working for the Council.

 

·       Facilitate licencing and enforcement in accordance with the Highways Act 1980

 

 

The lawful basis for the processing of your information is:

 

Processing is necessary to carry out a task in the public interest or in the exercise of official authority (legislation as below)

 

The enactments or rules of law relied upon are:

 

·       Highways Act 1980

 

·       New Roads and Streetworks Act 1991

 

 

What if you do not provide personal data?

 

If you do not give us the information we need when we ask for it, this may result in our being unable to provide you with the full service you may require.

 

What type of information do we use?

 

·       We may collect the following types of personal data about you to deliver this service, depending on your circumstances:

·       Name

·       Address

·       Telephone number

·       Email address

·       Images/photographs

 

In respect of insurance claims:

 

·       Vat registration number

·       Details of third parties

·       Vehicle registration details and registered owner details

·       Insurance policy numbers

·       National Insurance number

·       Date of birth  

 

Do we receive information from other sources?

 

 

To provide this service, we collect information directly from you but also receive information from the following sources:

 

·       Ceredigion County council Customer Contact team

·       Ceredigion County Council Complaints Team

·       Ceredigion County Council Insurance Team

·     Land Registry

The following types of personal data may be obtained, depending on your circumstances:

 

·       Name

·       Address

·       Telephone number

·       Email address

·       Images/photographs

·       Date of birth

·       Gender

·       Unique reference Number

·       Telephone number

·       Email address

Images/photographs

 

Transferring your information abroad

 

Your information will not be transferred outside the United Kingdom

 

Who your information may be shared with (internally and externally)

 

 

We may share your information with the following recipients depending on your circumstances:

 

Internally:

 

·       Ceredigion County Council Customer Contact eam

·       Ceredigion County Council Complaints Team

·       Ceredigion County Council Insurance Team

·       Ceredigion County Council Highways Development Service

·       Ceredigion County Council Environmental Services

·       Ceredigion County Council Economy and Regeneration Services

Externally:

 

·       North and Mid Wales Trunk Road Agents

·       The Council’s Insurers

·       Grass Cutting Contractors

 

 

There are also other specific situations where we may be required to disclose information about you, such as:

• Where the Council is required to provide the information by law:
• Where disclosing the information is required to prevent or detect a crime
• Where disclosure is in the vital interests of the person concerned